Last Updated: June 2026
At Wins’s, customer satisfaction is important to us. We take great care in delivering quality organic cosmetic and personal care products. Please read our Refund & Return Policy carefully before placing an order.
Business Information
This website is owned and operated by Peahen Enterprises under the brand name Winnss.
Returns
Due to hygiene, safety, and product integrity concerns, cosmetic and personal care products are generally non-returnable once opened or used.
However, returns or replacements may be accepted in the following situations:
- Wrong product delivered
- Product damaged during transit
- Product received in a defective condition
- Product received in a leaked condition
- Product received past its expiry date
Customers must notify us within 48 hours of receiving the order.
Return Request Process
To request a return or replacement, customers must provide:
- Order Number
- Clear photos of the product
- Photos of the package received
- Unboxing video (recommended for faster verification)
Requests submitted without sufficient proof may not be approved.
Non-Returnable Products
The following products are not eligible for return:
- Opened products
- Used products
- Products damaged due to misuse
- Products returned without original packaging
- Products reported after the allowed return period
Replacements
Once the issue is verified and approved, we may provide:
- Replacement of the product, or
- Refund of the product amount
The resolution will depend on product availability and the nature of the issue.
Refunds
Approved refunds will be processed to the original payment method used during purchase.
Refund processing generally takes 7 to 10 business days after approval, depending on banking and payment gateway processing timelines.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
Failed or Duplicate Payments
If payment has been deducted but the order was not successfully placed, please contact our support team with payment details.
After verification, the amount will be refunded according to the payment provider’s processing timelines.
Shipping Charges
Shipping charges, if applicable, are generally non-refundable unless:
- Wrong product was delivered
- Damaged product was delivered
- Defective product was delivered
Right to Refuse Requests
Winnss reserves the right to reject refund, return, replacement, or cancellation requests if:
- The request is fraudulent
- The product has been used or altered
- The request is submitted beyond the specified time period
- Adequate proof is not provided
Contact Us
For any refund, return, replacement, or cancellation requests, please contact:
Peahen Enterprises
Brand: Wins’s
Address: 190, Valluvor Colony, Dadampatty, Salem – 636014
Email: orders@winssstores.com
Phone: +91 94428-38855
Website: www.winssstores.com
Business Hours:
Monday to Saturday
9:00 AM to 6:00 PM