Last Updated: June 2026
Thank you for shopping with Wins’s. This Cancellation Policy explains the terms and conditions regarding order cancellations placed through our website.
Business Information
Business Name: Peahen Enterprises
Brand Name: Wins’s
Website: www.winssstores.com
Email: orders@winssstores.com
Phone: +91 94428-38855
Address: 190, Valluvor Colony, Dadampatty, Salem – 636014
Order Cancellation by Customer
Customers may request cancellation of an order before it has been dispatched from our warehouse.
To request a cancellation, please contact our customer support team as soon as possible through email or phone.
If the order has not yet been shipped, the cancellation request will be reviewed and processed.
Orders Already Shipped
Once an order has been dispatched or handed over to the courier partner, cancellation requests may not be accepted.
Customers may refer to our Refund & Return Policy for information regarding eligible returns and refunds.
Cancellation by Wins’s
Winss reserves the right to cancel any order under the following circumstances:
- Product is unavailable or out of stock
- Incorrect pricing or product information displayed on the website
- Suspected fraudulent transaction
- Payment verification failure
- Incomplete or incorrect customer information
- Circumstances beyond our control that prevent order fulfillment
In such cases, customers will be notified through the contact details provided during checkout.
Refund for Cancelled Orders
If an order is successfully cancelled before shipment and payment has already been made, the refund will be processed to the original payment method used during purchase.
Refund processing typically takes 7 to 10 business days depending on the payment gateway, bank, or financial institution.
Failed Transactions
If payment has been deducted but the order was not successfully placed, customers should contact our support team with payment details.
After verification, the amount will be refunded according to the payment provider’s processing timelines.
Modification of Orders
Once an order is placed, modification requests such as changing products, quantities, addresses, or other details may not always be possible.
Customers are advised to carefully review all order information before completing payment.
Contact Us
For order cancellation requests or related enquiries, please contact:
Peahen Enterprises
Brand: Wins’s
Address: 190, Valluvor Colony, Dadampatty, Salem – 636014
Email: orders@winssstores.com
Phone: +91 94428-38855
Website: www.winssstores.com
Business Hours:
Monday to Saturday
9:00 AM to 6:00 PM